Our aim is to help you succeed. To do this, we offer courses that are relevant and up-to-date. Our hospitality tutors have worked in the industry, so they are familiar with the ins and outs of the Hospitality world and know was it required from our students to be successful with in this industry.
You will be equipped with all the skills, knowledge and qualifications which will ensure you will be productive from your first day in your new job. Our hospitality courses offer you national and international qualifications and are accredited with HSI (Hospitality Standards Institute, New Zealand) and London City and Guilds (C & G, United Kingdom).
Our hospitality courses give you practical and relevant training, including Fidelio, the hotel computerised reservation system. So invest in your future, take the first step, and enrol with Crown today.
All of our Hospitality courses are full time and are studied in our campus in the heart of Auckland City.
Crown Certificate in International Hospitality – Food and Beverage Service
A successful combination of event planning, wine appreciation, bar flaring and menu engineering. This course gives you practical skills and qualifications to gain a fantastic career in the hospitality industry. This course includes the internationally-recognised London City and Guilds Diploma in Food and Beverage Service.
Course achievement
Crown Certificate in International Hospitality (Food and Beverage Service)
London City and Guilds International Diploma in Food and Beverage Service (Internationally recognised)
National Certificate in Hospitality Food and Beverage Service Level Three
42 weeks (3 terms of 14 weeks, plus two holiday breaks)
Course dates
7 Feb – 7 Dec 2012, 26 Mar 2012 – 22 Mar 2013, 21 May 2012 – 10 May 2013, 3 Sep 2012 – 23 Aug 2013
Course times
9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Domestic entry requirements
You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. You must provide your school report and/or current resume. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level
Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study
If you successfully complete this course you may wish to continue your studies and enter the National Diploma in Hospitality Management.
CI 420
Crown Certificate in Hospitality – Food and Beverage Service
Course content
Topics Include:
Crown induction programme
Study skills
Career goals
Employment law
Food safety and hazards
Alcoholic and non-alcoholic beverages
New Zealand wines and wine producers
Viticulture
Wine making and wine evaluation
Imported wines
Liqueurs and hot alcoholic beverages
Cocktails
Beer service, heritage, styles and flavours
Nutrition
Personal presentation
International menu knowledge
Barista
Food service styles and menu types
Culinary products and terms
Matching food and beverage
Handling complaints
Reservations for food and beverage service
Industry guest speakers
Industry visits
Course achievement
Crown Certificate in Hospitality (Food and Beverage Service)
National Certificate in Hospitality Food and Beverage Service Level Three
Bar Service Strand
Beverage Service Strand
Food Service Strand
Wine Service Strand
Please ask for details of unit standards, levels and credits.
Course length
28 weeks (2 terms of 14 weeks, plus one holiday break)
Course dates
21 May 12 – 7 Dec 12
Course times
9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Domestic entry requirements
You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. You must provide your school report and/or current resume. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level
Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study
If you successfully complete this course you may wish to continue your studies complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Food and Beverage Service
CI 421
Crown Certificate in Hospitality – Beverage Service
Gain practical beverage service skills – Alcoholic and non- alcoholic beverages, liqueurs and hot alcoholic beverages, cocktails and beers, restaurant knowledge, New Zealand and imported wines, Viticulture and more!
Course content
Topics Include:
Crown induction programme
Study skills
Career goals
Advanced restaurant beverage service skills
Personal presentation
Handling complaints
Alcoholic and non-alcoholic beverages
New Zealand wines and wine producers
Viticulture
Wine making and wine evaluation
Imported wines
Liqueurs and hot alcoholic beverages
Cocktails
Beer service, heritage, styles and flavours
Prepare, take orders and serve bottled wine
Industry guest speakers
Industry visits
Course achievement
Crown Certificate in Hospitality (Beverage Service) Please ask for details for unit standards, units and credits.
Course length
14 weeks (1 term of 14 weeks)
Course dates
21 May 12 – 24 Aug 12
Course times
9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Domestic entry requirements
You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. You must provide your school report and/or current resume. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level
Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study
If you successfully complete this course you may wish to continue your studies, complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Food and Beverage Service
CI 422
Crown Certificate in Hospitality – Food Service
Course content
Topics Include:
Crown induction programme
Study skills
Career goals
Employment law
Advanced restaurant food service skills
Table setting
Customer service skills
Food safety and hazards
Nutrition
International menu knowledge
Food service styles and menu types
Reservations for food and beverage service
Hospitality security
Culinary products and terms
Matching food and beverage
Industry guest speakers
Industry visits
Course achievement
Crown Certificate in Hospitality (Food Service) Please ask for details for unit standards, units and credits.
Course length
14 weeks (1 term of 14 weeks)
Course dates
03 Sep 12 – 07 Dec 11
Course times
9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Domestic entry requirements
You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. You must provide your school report and/or current resume. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level
Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study
If you successfully complete this course you may wish to continue your studies complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Food and Beverage Service
CI 423
Crown Certificate in Hospitality – Operations
Course content
Topics Include:
Crown induction programme
Study skills
Career goals
Host responsibility
Silver service
Sale of Liquor Act
The art of dining
Barista and coffee modules
Advanced restaurant food service skills
Food costs and portion control
Food and beverage stock control
Receive and action payments
Commercial functions
Industry guest speakers
Industry visits
Course achievement
Crown Certificate in Hospitality (Operations) Please ask for details for unit standards, units and credits.
Course length
14 weeks (1 term of 14 weeks)
Course dates
07 Feb 12 – 11 May 12
Course times
9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Domestic entry requirements
You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. You must provide your school report and/or current resume. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level
Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study
If you successfully complete this course you may wish to continue your studies, complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Food and Beverage Service
CI 436
Crown Certificate in International Hospitality – Hotel Services and Reception Operations
Get a taste of the hotel and travel industries. This excellent course gives you the best of both worlds. You can gain an in-depth knowledge of core skills needed for travel and hospitality. Learn the Fidelio computer system and gain the Cabin Crew Ticket Direct Certificate. This course includes the internationally-recognised London City and Guilds Diploma in Reception Operations and Services. Includes an optional overseas trip!
Course achievement
Crown Certificate in International Hospitality (Hotel Services and Reception Operations)
London City and Guilds International Diploma of Reception Operations and Services (Internationally recognised)
National Certificate in Hospitality Front Office Level Three
National Certificate in Tourism and Travel Core Skills Level 3
Marriott Hotel Excellence Certificate (Internationally recognised)
42 weeks (3 terms of 14 weeks, plus two holiday breaks)
Course dates
7 Feb – 7 Dec 2012, 26 Mar 2012 – 22 Mar 2013, 21 May 2012 – 10 May 2013, 3 Sep 2012 – 23 Aug 2013
Course times
9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Domestic entry requirements
You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. You must provide your school report and/or current resume. If you have already completed unit standards in hospitality and/or tourism please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level
Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study
If you successfully complete this course you may wish to continue your studies and enter a course of degree level study. You may be eligible for credits toward further study at university. Please ask the college for details
Special note
You can also enrol on this course term by term. Please ask the college for details. CI 425 Crown Cert. in Int’l Hospitality (Hotel Services and Reception – Phase H1 (14 weeks full time) CI 426 Crown Cert. in Int’l Hospitality (Hotel Services and Reception – Phase H2 (14 weeks full time) CI 427 Crown Cert. in Int’l Hospitality (Hotel Services and Reception – Phase H3 (14 weeks full time)
CI 424
Crown Certificate in Hospitality – Hotel Front Office
Course content
Topics Include:
Crown induction programme
Marriott Hotel Excellence Training Certificate
Destinations Australia and South West Pacific
Communication and customer service skills
Foreign exchange
Telephone systems
Security in the hospitality industry
International reception services
Reservations procedures
Guest accounting procedures
Domestic and international accommodation
Hotel front office
Fidelio international hotel reservation training
International Air Transport Association (IATA) world geography
Cruises
Employment relations
Domestic travel
Business administration
Travel and tourism training modules
Industry visits
Industry guest speakers
Course achievement
Crown Certificate in Hospitality (Hotel Front Office) National Certificate in Hospitality Front Office Level Three Marriott Hotel Excellence Certificate (Internationally recognised) Please ask for details for unit standards, units and credits.
Course length
28 weeks (2 terms of 14 weeks, plus one holiday break)
Course dates
3 Sep 12 – 10 May 13
Course times
9.00 am – 3.30 pm (Monday – Friday) 25 hours per week
Domestic entry requirements
You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. You must provide your school report and/or current resume. If you have already completed unit standards in hospitality and/or tourism please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level
Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study
If you successfully complete this course you may wish to continue your studies complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Reception Operations and Services
National Diploma in Hospitality Management
Get an excellent understanding of the skills required to work in the hospitality sector including commercial accommodation management, food and beverage management – all the specialised knowledge and skills required at management level in the hospitality industry. People awarded this qualification will be capable of leading a small team and/or managing a small business unit within a large establishment. They will be capable of applying management theory to operational situations as they arise.
56 weeks (4 terms of 14 weeks, plus three holiday breaks)
Course dates
7 Feb 2012 – 10 May 2013, 26 Mar 2012 – 5 July 2013, 21 May 2012 – 23 Aug 2013, 3 Sep 2012 – 6 Dec 2013
Course times
9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Domestic entry requirements
You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. Previous hospitality work experience is preferred but is not essential. You must provide your school report and/or current resume. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level
Advanced, IELTS (Academic module) 6.0 overall with a minimum of 6.0 in writing and no less than 5.5 in any other band or Crown entry test
Further study
If you successfully complete this course you may wish to continue your studies at degree level. You may be eligible for credits toward further study. Please ask for details.
Special note
You can also enrol on this course term by term. Please ask the college for details. CI 441 National Diploma in Hospitality Management – Phase ND1 (14 weeks full time) CI 442 National Diploma in Hospitality Management – Phase ND2 (14 weeks full time) CI 443 National Diploma in Hospitality Management – Phase ND3 (14 weeks full time) CI 444 National Diploma in Hospitality Management – Phase ND4 (14 weeks full time)
