HOSPITALITY

Our aim is to help you succeed. To do this, we offer courses that are relevant and up-to-date. You will be productive form your first day in your new job.

Our hospitality courses offer you national and international qualifications and are accredited with HSI (Hospitality Standards Institute, New Zealand ) and London City and Guilds (C & G, United Kingdom).

Our hospitality courses give you practical and relevant training, including Fidelio, the hotel computerised reservation system.

So invest in your future, take the first step, and enrol with Crown today.

COURSES START 18th October 2010 – Enrol now!

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Hospitality studies

	Crown Certificate in International Hospitality – Food and Beverage Service 42 weeks

	Crown Certificate in Hospitality – Food and Beverage Service 28 weeks

	Crown Certificate in Hospitality – Beverage Service 14 weeks

	Crown Certificate in Hospitality – Food Service 14 weeks

	Crown Certificate in Hospitality – Operations 14 weeks

	Crown Certificate in International Hospitality – Hotel Services and Reception Operations 42 weeks

	Crown Certificate in Hospitality – Hotel Front Office 28 weeks

	National Diploma in Hospitality Management 56 weeks

	Crown Certificate in International Hospitality – Food and Beverage Service

Course content	Topics Include: Crown induction programme Study skills Employment law Personal presentation Commercial food costs and portion control Food and beverage stock control Food safety and hazards Sale of Liquor Act Host responsibility Alcoholic and non-alcoholic beverages New Zealand wines and wine producers Viticulture Wine making and wine evaluation Imported wines Liqueurs and hot alcoholic beverages Cocktails Beer service, heritage, styles and flavours Nutrition Introduction to food and beverage management International menu knowledge Culinary products and terms Matching food and beverage International menu knowledge Barista and coffee modules Food service styles and menu types Reservations for food and beverage service Advanced restaurant service and selling skills Commercial functions Silver service The art of dining Handling complaints Hospitality security Industry guest speakers Industry visits One week introductory career options: (1) Flight Attendant or (2) Hospitality or (3) Destination United Kingdom
Course achievement	Crown Certificate in International Hospitality (Food and Beverage Service) London City and Guilds International Diploma in Food and Beverage Service (Internationally recognised) National Certificate in Hospitality Food and Beverage Service Level Three Please ask for details of unit standards, levels and credits.
Course length	42 weeks (3 terms of 14 weeks, plus two holiday breaks)
Course dates	18 Oct 10 – 7 Oct 11, 01 Feb 11 – 02 Dec 11, 16 May 11 – 11 May 12
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies and enter the National Diploma in Hospitality Management.

	Crown Certificate in Hospitality – Food and Beverage Service

Course content	Topics Include: Crown induction programme Study skills Career goals Employment law Food safety and hazards Alcoholic and non-alcoholic beverages New Zealand wines and wine producers Viticulture Wine making and wine evaluation Imported wines Liqueurs and hot alcoholic beverages Cocktails Beer service, heritage, styles and flavours Nutrition Personal presentation International menu knowledge Barista Food service styles and menu types Culinary products and terms Matching food and beverage Handling complaints Reservations for food and beverage service Industry guest speakers Industry visits
Course achievement	Crown Certificate in Hospitality (Food and Beverage Service) National Certificate in Hospitality Food and Beverage Service Level Three Please ask for details of unit standards, levels and credits.
Course length	28 weeks (2 terms of 14 weeks, plus one holiday break)
Course dates	16 May 11 – 02 Dec 11
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Food and Beverage Service

	Crown Certificate in Hospitality – Beverage Service

Course content	Topics Include: Crown induction programme Study skills Career goals Advanced restaurant beverage service skills Personal presentation Handling complaints Alcoholic and non-alcoholic beverages New Zealand wines and wine producers Viticulture Wine making and wine evaluation Imported wines Liqueurs and hot alcoholic beverages Cocktails Beer service, heritage, styles and flavours Prepare, take orders and serve bottled wine Industry guest speakers Industry visits
Course achievement	Crown Certificate in Hospitality (Beverage Service) Please ask for details for unit standards, units and credits.
Course length	14 weeks (1 term of 14 weeks)
Course dates	16 May 11 – 19 Aug 11
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview.If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies, complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Food and Beverage Service

	Crown Certificate in Hospitality – Food Service

Course content	Topics Include: Crown induction programme Study skills Career goals Employment law Advanced restaurant food service skills Table setting Customer service skills Food safety and hazards Nutrition International menu knowledge Food service styles and menu types Reservations for food and beverage service Hospitality security Culinary products and terms Matching food and beverage Industry guest speakers Industry visits
Course achievement	Crown Certificate in Hospitality (Food Service) Please ask for details for unit standards, units and credits.
Course length	14 weeks (1 term of 14 weeks)
Course dates	29 Aug 11 – 02 Dec 10
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Food and Beverage Service

	Crown Certificate in Hospitality – Operations

Course content	Topics Include: Crown induction programme Study skills Career goals Host responsibility Silver service Sale of Liquor Act The art of dining Barista and coffee modules Advanced restaurant food service skills Food costs and portion control Food and beverage stock control Receive and action payments Commercial functions Industry guest speakers Industry visits One week introductory career options: (1) Flight Attendant or (2) Hospitality or (3) Destination United Kingdom
Course achievement	Crown Certificate in Hospitality (Operations) Please ask for details for unit standards, units and credits.
Course length	14 weeks (1 term of 14 weeks)
Course dates	01 Feb 11 – 06 May 11
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies, complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Food and Beverage Service

	Crown Certificate in International Hospitality – Hotel Services and Reception Operations

Course content	Topics Include: Crown induction programme Marriott Hotel Excellence Training Certificate Destinations: New Zealand, Australia, USA & Canada, and South West Pacific Communication and customer service skills International reception services Reservations procedures Foreign exchange Concierge Telephone systems Security in the hospitality industry Guest accounting procedures Domestic and international accommodation Hotel front office Fidelio international hotel reservation training International Air Transport Association (IATA) world geography Cruises Employment relations Domestic and international travel Business administration Travel and tourism training modules Industry visits Industry guest speakers One week introductory career options: (1) Flight Attendant or (2) Hospitality or (3) Destination United Kingdom
Course achievement	Crown Certificate in International Hospitality (Hotel Services and Reception Operations) London City and Guilds International Diploma of Reception Operations and Services (Internationally recognised) National Certificate in Hospitality Front Office Level Three National Certificate in Tourism and Travel Core Skills Level 3 Marriott Hotel Excellence Certificate (Internationally recognised) Please ask for details for unit standards, units and credits.
Course length	42 weeks (3 terms of 14 weeks, plus two holiday breaks)
Course dates	18 Oct 10 – 7 Oct 11, 01 Feb 11 – 02 Dec 11, 16 May 11 – 11 May 12
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies and enter a course of degree level study. You may be eligible for credits toward further study at university. Please ask the college for details
Special note	You can also enrol on this course term by term. Please ask the college for details. CI 425 Crown Cert. in Int’l Hospitality (Hotel Services and Reception – Phase H1 (14 weeks full time) CI 426 Crown Cert. in Int’l Hospitality (Hotel Services and Reception – Phase H2 (14 weeks full time) CI 427 Crown Cert. in Int’l Hospitality (Hotel Services and Reception – Phase H3 (14 weeks full time)

	Crown Certificate in Hospitality – Hotel Front Office

Course content	Topics Include: Crown induction programme Marriott Hotel Excellence Training Certificate Destinations Australia and South West Pacific Communication and customer service skills Foreign exchange Telephone systems Security in the hospitality industry International reception services Reservations procedures Guest accounting procedures Domestic and international accommodation Hotel front office Fidelio international hotel reservation training International Air Transport Association (IATA) world geography Cruises Employment relations Domestic travel Business administration Travel and tourism training modules Industry visits Industry guest speakers
Course achievement	Crown Certificate in Hospitality (Hotel Front Office) National Certificate in Hospitality Front Office Level Three Marriott Hotel Excellence Certificate (Internationally recognised) Please ask for details for unit standards, units and credits.
Course length	28 weeks (2 terms of 14 weeks, plus one holiday break)
Course dates	29 Aug 11 – 11 May 12
Course times	9.00 am – 3.30 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies complete the Crown Certificate in International Hospitality and gain your London City and Guilds Diploma in Reception Operations and Services

	National Diploma in Hospitality Management

Course content	Topics Include: Crown induction programme Three New Zealand Diploma in Business papers Knowledge of the hospitality industry Commercial catering applications of kitchen commodities Commercial food costs and portion control Commercial catering applications of hot and cold desserts Design a commercial kitchen Recruit, select and release staff Telephone systems in the hospitality industry Customer complaints Housekeeping services in a commercial hospitality establishment Analyse the current state of, and factors impacting on the future of New Zealand tourism Practice food safety methods in a food business Provide advanced restaurant food service Provide restaurant silver service to customers Concepts of supply and demand in tourism Host responsibility requirements as a duty manager of licensed premises The Sale of Liquor Act 1989 and its implications for licensed premises Food and beverage management Apply specialist knowledge to match food and beverage items on an establishments menu Interview in a formal situation Participate in a formal meeting Hospitality facility utilisation Commercial accomodation management Supervise staff under a food safety programme Purchasing and stores management in a hospitality environment Hospitality management and control systems Alcoholic and non-alcoholic beverages and beverage service equipment Industry visits Industry guest speakers
Course achievement	National Diploma in Hospitality Management Please ask for details for unit standards, units and credits.
Course length	56 weeks (4 terms of 14 weeks, plus three holiday breaks)
Course dates	18 Oct 10 – 16 Mar 12, 01 Feb 11 – 11 May 12, 16 May 11 – 24 Aug 12
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 18 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. Previous hospitality work experience is preferred but is not essential.. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Advanced, IELTS (Academic module) 6.0 overall with a minimum of 6.0 in writing and no less than 5.5 in any other band or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies at degree level. You may be eligible for credits toward further study. Please ask for details.
Special note	You can also enrol on this course term by term. Please ask the college for details. CI 441 National Diploma in Hospitality Management – Phase ND1 (14 weeks full time) CI 442 National Diploma in Hospitality Management – Phase ND2 (14 weeks full time) CI 443 National Diploma in Hospitality Management – Phase ND3 (14 weeks full time) CI 444 National Diploma in Hospitality Management – Phase ND4 (14 weeks full time)