TRAVEL, TOURISM and AIRLINE

Our aim is to help you succeed. To do this, we listen to the experts when we design our courses. Our industry advisors include international airlines, hotels, accommodation and transport providers, tourist information centres travel agencies, cruise companies, flight attendants, wholesalers and tour guides.

Gain your national and international qualifications (ATTTO – New Zealand, IATA/UFTAA – worldwide), with a selection of international industry training courses including Amadeus computerised reservation system, Hong Kong Specialist Programme, Tiare Tahiti Specialist Programme, Marriott Hotel Programme, Hawaii Tourism Kuhina Programme, Blue Lagoon Cruises Programme, Cabin Crew Ticket Online Course and Contiki course

Courses start 30th August Enrol now!

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	Crown Certificate in Travel and Tourism 14 weeks

	National Certificate in Travel Level Three 14 weeks

	National Certificate in Travel Level Four 14 weeks

	Crown Certificate in Travel, Tourism and Airline Studies 28 weeks

	Crown Certificate in International Travel, Tourism and Airline Studies 42 weeks

	Crown Diploma in Tourism (Management) 42 weeks

Crown Certificate in International Travel and Tourism (International Students Only)

CI 115	Crown Certificate in Travel and Tourism

Course content	Topics Include: Crown induction programme Study Skills Career goals and preparation Communication and customer service experiences Domestic Air Travel Foreign exchange Travel insurance New Zealand tourism industry Legislation Telephone sales Destination New Zealand Destination Australia Email & Internet Produce workplave documents by computer and process payments Industry guest speakers Optional: Blue Lagoon Cruises Programme Hong Kong Specialist Programme Hawaii Tourism Kuhina Programme Tiare Tahiti Specialist Programme Marriott Hotel Excellence Programme
Course achievement	Crown Certificate in Travel and Tourism Crown Certificate in Destination Australia National Certificate in Tourism and Travel Core Skills Level 3 Optional: Hong Kong Specialist Certificate (Internationally recognised) Tiare Tahiti Specialist Certificate (Internationally recognised) Marriott Hotel Excellence Certificate (Internationally recognised) Blue Lagoon Cruises Certificate (Internationally recognised) Hawaii Tourism Kuhina Certificate (Internationally recognised) Please ask for details of unit standards, levels and credits.
Course length	14 weeks (1 term of 14 weeks)
Course dates	30 Aug 10 – 3 Dec 10, 1 Feb 11 – 6 May 11, 16 May 11 – 19 Aug 11
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in travel and tourism please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies and complete the Crown Certificate in International Travel, Tourism and Airline Studies
Special note	If you would like to study the National Certificate in Travel (Level 3) or the National Certificate in Travel (Level 4) these are 14 week courses which may be taken as separate course options. Please ask for details.

CI 117	National Certificate in Travel Level Three

Course content	Topics Include: Crown Induction Programme Study Skills Career goals and preparation Computerised Reservations System (Amadeus) Travel administraion and accounts IATA world geography Domestic and international accommodation Consumer legislation Wholesale travel International air travel regulations Destination Pacific Islands Industry guest speakers Educational Trip Optional: Hong Kong Specialist Programme Tiare Tahiti Specialist Programme Marriott Hotel Excellence Programme Blue Lagoon Cruises Programme Hawaii Tourism Kuhina Programme
Course achievement	National Certificate in Travel Level Three Crown Certificate in International Air Travel Amadeus Computerised Reservations Certificate (Internationally recognised)Optional: Hong Kong Specialist Certificate (Internationally recognised) Tiare Tahiti Specialist Certificate (Internationally recognised) Marriott Hotel Excellence Certificate (Internationally recognised) Blue Lagoon Cruises Certificate (Internationally recognised) Hawaii Tourism Kuhina Certificate (Internationally recognised) Please ask for details of unit standards, levels and credits.
Course length	14 weeks (1 term of 14 weeks)
Course dates	30 Aug 10 – 03 Dec 10, 1 Feb 11 – 6 May 11, 16 May 11 – 19 Aug 11
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in travel and tourism please provide us with evidence. We may be able to cross-credit these to your Crown course. You must have your National Certificate in Tourism and Travel Core Skills Level 3.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies and complete the National Certificate in Travel Level Four

CI 118	National Certificate in Travel Level Four

Course content	Topics Include: Crown induction programme Study skills Career goals and preparation Destination USA and Canada Coach and overland tours International cruises Sell tourism and travel products Construct and ticket airfares using IATA principles Cabin Crew Ticket online course Contiki course Industry guest speakers Introductory career options: Flight attendant1. Hospitality Destination United Kingdom Optional: Blue Lagoon Cruises Programme Hong Kong Specialist Programme Hawaii Tourism Kuhina Programme Tiare Tahiti Specialist Programme Marriott Hotel Excellence Programme
Course achievement	National Certificate in Travel Level Four IATA/UFTAA Level One Foundation Diploma (optional) (Internationally recognised) IATA International Air Fares and Ticketing Certificate (Internationally recognised) Cabin Crew Ticket Online Certificate (Internationally recognised) Contiki Certificate (Internationally recognised)Optional: Hong Kong Specialist Certificate (Internationally recognised) Tiare Tahiti Specialist Certificate (Internationally recognised) Marriott Hotel Excellence Certificate (Internationally recognised) Blue Lagoon Cruises Certificate (Internationally recognised) Hawaii Tourism Kuhina Certificate (Internationally recognised) Please ask for details of unit standards, levels and credits.
Course length	14 weeks (1 term of 14 weeks)
Course dates	30 Aug 10 – 03 Dec 10, 1 Feb 11 – 6 May 11, 16 May 11 – 19 Aug 11
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in travel and tourism please provide us with evidence. We may be able to cross-credit these to your Crown course. You must have your National Certificate in Tourism and Travel Core Skills Level 3 and National Certificate in Travel Level 3.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies and complete the Crown Diploma in Tourism (Management) Level Five or New Zealand Diploma in Business
Special note	If you successfully complete this course you will have the option to cross credit your qualifications and gain the internationally recognised IATA/UFTAA Level One Foundation Diploma.

CI 125	Crown Certificate in Travel, Tourism and Airline Studies

Course content	Topics Include: Crown induction programme Study Skills Career goals and preparation Communication and customer service experiences Domestic Air Travel Foreign exchange Travel insurance New Zealand tourism industry Legislation Telephone sales Destination New Zealand Destination Australia Email & Internet Produce workplave documents by computer and process payments Computerised Reservations System (Amadeus) Travel administraion and accounts IATA world geography Domestic and international accommodation Consumer legislation Wholesale travel International air travel regulations Destination Pacific Islands Industry guest speakers Educational Trip Optional: Blue Lagoon Cruises Programme Hong Kong Specialist Programme Hawaii Tourism Kuhina Programme Tiare Tahiti Specialist Programme Marriott Hotel Excellence Programme
Course achievement	Crown Certificate in Travel, Tourism and Airline Studies Crown Certificate in Destination Australia National Certificate in Tourism and Travel Core Skills Level Three National Certificate in Travel Level Three Amadeus Computerised Reservations Certificate (Internationally recognised)Optional: Hong Kong Specialist Certificate (Internationally recognised) Tiare Tahiti Specialist Certificate (Internationally recognised) Marriott Hotel Excellence Certificate (Internationally recognised) Blue Lagoon Cruises Certificate (Internationally recognised) Hawaii Tourism Kuhina Certificate (Internationally recognised) Please ask for details of unit standards, levels and credits.
Course length	28 weeks (2 terms of 14 weeks, plus one holiday break)
Course dates	30 Aug 10 – 06 May 11, 1 Feb 11 – 19 Aug 11, 16 May 11 – 02 Dec 11
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview.. If you have already completed unit standards in travel and tourism please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies and complete the Crown Certificate in International Travel, Tourism and Airline Studies

CI 135	Crown Certificate in International Travel, Tourism and Airline Studies

Course content	Topics Include: Crown induction programme Study Skills Career goals and preparation Communication and customer service experiences Domestic Air Travel Foreign exchange Travel insurance New Zealand tourism industry Legislation Telephone sales Destination New Zealand Destination Australia Email & Internet Produce workplave documents by computer and process payments Computerised Reservations System (Amadeus) Travel administraion and accounts IATA world geography Domestic and international accommodation Consumer legislation Wholesale travel International air travel regulations Destination Pacific Islands Destination USA and Canada Coach and overland tours International cruises Sell tourism and travel products Construct and ticket airfares using IATA principles Cabin Crew Ticket online course Contiki course Industry guest speakers Educational Trip Introductory career options: Flight attendant Hospitality Destination United Kingdom Optional: Blue Lagoon Cruises Programme Hong Kong Specialist Programme Hawaii Tourism Kuhina Programme Tiare Tahiti Specialist Programme Marriott Hotel Excellence Programme
Course achievement	Crown Certificate in International Travel, Tourism and Airline Studies Crown Certificate in Destination Australia Crown Certificate in International Air Travel IATA/UFTAA Level One Foundation Diploma (optional) (Internationally recognised) National Certificate in Tourism and Travel Core Skills Level 3 National Certificate in Travel Level 3 National Certificate in Travel Level 4 IATA International Fares and Ticketing Certificate (Internationally recognised) Amadeus Computerised Reservations Certificate (Internationally recognised) Contiki Certificate (Internationally recognised) Cabin Crew Ticket Diploma (Internationally recognised)Optional: Blue Lagoon Cruises Programme Hong Kong Specialist Programme Hawaii Tourism Kuhina Programme Tiare Tahiti Specialist Programme Marriott Hotel Excellence Programme Please ask for details of unit standards, levels and credits.
Course length	42 weeks (3 terms of 14 weeks, plus two holiday breaks)
Course dates	30 Aug 10 – 19 Aug 11, 01 Feb 11 – 02 Dec 11, 16 May 11 – 11 May 12
Course times	9.15 am – 3.00 pm (Monday – Friday) 25 hours per week
Entry requirements	You should be 16 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. If you have already completed unit standards in travel and tourism please provide us with evidence. We may be able to cross-credit these to your Crown course.
English entry level	Upper Intermediate,IELTS 5.5 or TOEIC 650 or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies and enrol on the Crown Diploma in Tourism (Management) or the New Zealand Diploma in Business
Special note	If you successfully complete this course you will have the option to cross credit your qualifications and gain the internationally recognised IATA/UFTAA Level One Foundation Diploma.

CI 141	Crown Diploma in Tourism (Management)

Course content	Topics Include: Crown induction programme Career goalsand preparation Study skills Tourism destination marketing Supply and demand in tourism Tourism systems and structures Requirements for establishing and operating a tourism enterprise Analyse the social, cultural environmental, and community contexts of tourism enterprises Develop customer service strategies Analyse factors impacting on the future of New Zealand tourism Consumer legislation Recruiting staff Managing conflict in the workplace Determine advertising brand positioning strategies Strategic management concepts for organisational planning Marketing mix Produce and present sales proposals Produce establishment plans for small business ventures Plan and organise business meetings Geography Law and regulations Tour packages Industry visits Industry guest speakers
Course achievement	Crown Diploma in Tourism (Management) National Diploma in Tourism (Management) Level FivePlease ask for details on unit standards, levels and credits.
Course length	42 weeks (3 terms of 14 weeks, plus three holiday breaks)
Course dates	30 Aug 10 – 19 Aug 11, 01 Feb 11 – 02 Dec 11, 16 May 11 – 11 May 12
Course times	9.15 am – 3.00 pm (Monday – Friday) 30 hours per week
Entry requirements	You should be 17 years of age or over on the date you start your course. You must have NCEA Level 2 or pass the Crown entry test and attend a personal interview. Previous travel and tourism work experience is preferred but is not essential.
English entry level	Advanced,IELTS (Academic module) 6.0 overall minimum of 6.0 in writing and no less than 5.5 in any other band or Crown entry test
Further study	If you successfully complete this course you may wish to continue your studies at degree level. You may be eligible for credits toward further study. Please ask us for details.

CI 122	Crown Certificate in International Travel and Tourism (International Students only)

This course includes the internationally-recognised IATA/UFTAA Foundation Diploma


Contents	Topics include: IATA/UFTAA Diploma papers: World geography Air transport Travel formalities Customer service and selling skills Land and water transport Hotels, Resorts and Lodges In flight services, seating and classes Airport facilities and aircraft types Foreign exchange Domestic Air fares and ticketing International Air fares and ticketing World time zones Marketing and selling travel Travel documents and travel insurance Business / Technology IATA/UFTAA External Exam Paper 1 (General knowledge) IATA/UFTAA External Exam Paper 2 (Fares/Ticketing) Other papers: Crown airfares and ticketing, Computerised Reservation System (Amadeus) Cabin Crew Ticket Online Course Diploma Flight attendant intro Travel industry guest speakers Educational trip Optional: Blue Lagoon Cruises Programme Hong Kong Specialist Programme Hawaii Tourism Kuhina Programme Tiare Tahiti Specialist Programme Marriott Hotel Excellence Programme
Course achievement	Crown Certificate in International Travel and Tourism, IATA/UFTAA Level One Foundation Diploma (International qualification), Computerised Reservation System (Amadeus), Cabin Crew Ticket Online Course Diploma, Options: Blue Lagoon Cruises Certificate, Tiare Tahiti Specialist Certificate, Marriott Hotel Excellence Certificate, Hawaii Tourism Kuhina Certificate, Hong Kong Specialist Certificate. Please ask for details of unit standards.
Course Length	24 weeks (2 terms of 12 weeks, plus one holiday break)*The course starting on 3 May 2010 is an 18 week course with a one-week holiday break. Papers listed under ‘Other papers’ are not included in this course.
Date	13 Sep 10 – 1 Apr 11, 10 Jan 11 – 9 Sep 11, 21 Feb 11 – 9 Sep 11
Time	9.15 am – 3.00 pm (Monday – Friday) 30 hours per week
Exam Date	September 2010 and March 2011, September 2011 (exact dates to be advised)
English Entry Level	Intermediate, IELTS 5.0 or TOEIC 550 or Crown entry test
Further Study	If you pass this course you may wish to continue your studies and enrol on the Crown Diploma in Tourism (Management) (CI 141)
NOTE: In 2005 IATA/UFTAA ranked Crown third in the world for this qualification, based on our examination results. Since then we have maintained our excellent standards.

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