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Do You Have the Pizazz For Hospo?

Written by Crown Institute on July 14th, 2017.      0 comments

Working in the hospitality industry opens so many doors for those wanting to advance their career. To have a long and fruitful career in the industry, you must be constantly learning. The more knowledge you obtain, the greater your job prospects will be.

Read on to learn more about what it takes to work in hospitality.

Bartender preparing for the next service


It is no secret that you need to communicate effectively to get places, both in your career and your personal life. Both verbal and non-verbal communication is essential to any career path. To work in hospitality, make sure you have a clear and concise voice. For online communication, use proper spelling and grammar and always acknowledge the person you are talking to.

Starting your sentence with a person’s name or by acknowledging their last point will go a long way, whether you’re talking face-to-face or over the phone.

Get Certified

If you want to work in the hospitality industry, you need to have the relevant certifications. If you want to work as a bartender, you will need food and beverage qualifications, and if you want to be a manager, you will need to up-skill for that role.

There are always new advances and roles in the hospitality industry, making ongoing education more important than ever.

I.T Skills

Every profession these days will require basic computer software knowledge. This usually encompasses Microsoft Office, which is very easy to learn, and other specific skills.

Your IT skills for the hospitality industry might involve learning specific systems for hotel bookings, food ordering and more. Sometimes you will need these skills to get the job but more often than not, simply being tech-savvy will get you through the door and into on-the-job training.


A lot of the time, it’ not what you know but who you know, and this can have a profound impact on your hospitality career. This goes back to communication and presentation. By putting the best version of yourself out there, you can more easily connect with other professionals.

With platforms such as Twitter, Instagram and LinkedIn, you can also connect online, making networking a much more accessible option in the modern day.


Most jobs these days require employees to juggle several things at one time. The hospitality industry is no exception. Some days, you will be faced with a mountain of work that will need to be completed in a short space of time. Multi-tasking and prioritising your work will show efficiency and help you to achieve great results.

Eye for Detail

This is by far one of the most important skill sets you need in the hospitality industry. Whether you’re a bartender or hotel manager, you must always be looking for the finer details. This could mean double checking a client’s booking or ensuring glassware is spotless.

Time Management

Are you always late to parties, get-togethers and family gatherings? If so, the hospitality industry probably isn’t for you. This line of work requires a laser-like focus when it comes to the clock, ensuring that everything is done precisely and on time. When working, you will need to switch off from social media and all outside distractions to ensure the job gets done.

A career in the hospitality industry can be a fun and rewarding experience. If you have strong ambitions to one day work in hospitality, your journey begins at Crown Institute. To find out more about our courses, contact us today on 0800 357 316 or fill in an enquiry form to learn about our hospitality courses.



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0800 357 316
80 Anzac Avenue
Auckland City 1010
New Zealand